FAQ
FAQ – Frequently Asked Questions
1. What is a deposit and why is it required?
A deposit is a security amount that is blocked on your card for the rental period. It serves as a guarantee of vehicle safety and compliance with the rental agreement.
The deposit starts from 300 EUR (depending on the vehicle class) and can be reduced by purchasing additional insurance. When choosing the PROTECT package for at least 3 days, the deposit may be reduced to 0 EUR.
2. When is the deposit returned?
The deposit is released within 1–5 business days after the vehicle is returned, provided there are no claims regarding its condition and all contract terms are fulfilled.
3. What documents are required to sign a rental agreement?
You will need a valid driving licence, a passport or ID card, and a valid bank card for payment and deposit.
4. What information is required to book a car?
When booking through our website, you need to select the rental dates and pickup location, and provide your name, phone number, and email address.
5. How can I pay for the car rental?
Payment is made in advance for the entire rental period. We accept cash, bank transfers, and payment cards. Card payments can be made anywhere — our managers use mobile terminals.
6. What insurance is included in the rental price?
All our prices include mandatory insurance. Your liability is limited to the deposit amount. No hidden fees.
7. What happens if I scratch the car or get into an accident?
Your liability is limited to the excess (deductible). You can reduce this amount to 190, 65, or even 0 EUR by choosing additional insurance when booking.
8. What should I do in case of an accident?
First, ensure safety. You must notify us immediately, but no later than 30 minutes after the accident, by calling +372 5022234, and, if necessary, call the police to record the incident. This is a mandatory condition for insurance coverage.
9. How long does car delivery take in Tallinn?
Up to 58 minutes! Our team ensures the fastest and most punctual delivery to your location in Tallinn.
10. Can I drive the rental car abroad?
Travel to other EU countries is possible only with prior written approval from AMRent OÜ. Please inform us about your route in advance.
11. How can I return the car outside working hours?
Returning the car outside working hours is possible by prior arrangement. We will agree with you on a convenient way to hand over the keys or the parking location.
12. In what condition should I return the car (washing and fuel)?
We hand over the car with a full tank and expect it to be returned with a full tank as well. Exterior washing is already included in the rental price — you don’t need to spend time on it.
13. Can I rent a car if I am under 21?
Yes, at AM Rent, rental is available from the age of 19 with a valid driving licence.
Note: For the deposit reduction service (PROTECT package), the minimum age is 25 and the driving experience must be at least 5 years.
14. Is there a mileage limit?
Yes, the limit is 400 km per day, but not more than 3000 km per month in total. Excess mileage is charged at 0.12 €/km.
15. Are the rental terms flexible?
Yes, our rental terms are designed to meet your individual needs and can be adapted to your requirements.
